Customer Satisfaction Survey

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Company Name*

On a scale from 1-5 (1 = overkill, 5 = extremely helpful), rate our planning and development process.

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On a scale from 1-5 (1 = not efficient, 5 = extremely efficient), rank your level of satisfaction with the overall project timeline.

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On a scale from 1-5 (1 = not satisfied, 5 = extremely satisfied), rank your level of satisfaction with the quality of work.

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On a scale from 1-5 (1 = don't like working with them, 5 = friendly and knowledgable), rank your experience working with our team.

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On a scale from 1-5 (1 = not enough, 5 = good frequency), rank the frequency of our communications throughout the project.

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On a scale from 1-5 (1 = could use work, 5 = very informative), how well did we communicate with you? (project status, budget, questions, etc.)

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How useful do you find the documentation provided to help you maintain your site?

On a scale from 1-5 (1 = Not Useful, 5 = Extremely Useful)

Campaign Directives

Editorial Calendar

User Guide

Posting Guidelines

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Do you have any concerns moving forward that we should address?

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What is your overall satisfaction?

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