Client / Employee Communication Tools

Consistent, accurate and timely communications are the backbone of any marketing plan. Your customers, employees and prospects all need clear and concise information in a well-written format.

E-mail communications

After the sale is made, you can still support your customers through your Web site. Opt-in e-mails are an excellent way to keep your business in front of your customers, and remind them about your products and services. In addition to managing the transmission process, we can discuss frequency and format options, give you content ideas, and suggest ways to build your opt-in e-mail database.

Password protected client log-in area

Give your clients a place to check the status of their projects, wherever and whenever it is convenient for them. This is an ideal system for allowing clients access to such documents as contracts and project calendars, as well as PDF drawings for proofing and approvals.

Intranet

A good employee communications plan improves morale and productivity. Make your company news, policies, procedures, forms, phone directories and other vital information easy to find and access through a secure area of your Web site. This is particularly useful for companies whose employees work extended hours, work from home or in the field, or work in different time zones.

Web applications

The Internet has created new communications vehicles that streamline the information flow. Ticket systems allow clients and employees to monitor job flow in real time. Chat rooms facilitate live conversations with customers, allowing them to ask questions and even troubleshoot from the comfort of their homes or offices. Looking for more inventive ways to communicate your sales messages? Blogs and podcasts can connect you to a whole new generation of buyers. Let us show you how to use these applications to your advantage.

To learn more about Web applications built to help you retain your customers email us or give us a call at 612-798-7202.

Case Study

Checkerboard indexed the documents on the Web site, making them downloadable for members only. Membership is a lead generation tool because it requires the prospect to give their name, business, title and address.

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